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20 steps to failure…

Marshall Goldsmith’s “What got you here won’t get you there” is about what doesn’t make successful executives… The beauty of Goldsmith’s approach lies not just in the simplicity of his insights, but also in the clarity of his advice. Because it is our behavior that holds us back, he argues, we can change our future by changing how we act. The key to a better future likewise comes from learning to listen to what others have to tell us about our behavior. We learn best if the lessons others have for us come not in the form of “feedback” — which focuses on an irrecoverable past, centers on judgment, and makes us defensive — but on “feedforward,” which is constructively centered on the future, and takes the form of helpful advice about things we have the power to change.

Goldsmith’s message is, ultimately, a very straightforward one: The secret to corporate success is that one must be able to work well with others. If this sounds an awful lot like kindergarten criticism, that’s because it is. But it’s also the stuff of top-level corporate coaching, and for good reason. Goldsmith’s insights need hardly be confined to the workplace. They work at home, as he himself notes, and can do wonders for family harmony.

Everyone’s Bad Habits

1. Winning too much
2. Adding too much value
3. Passing judgment
4. Making destructive comments
5. Starting with “No,” “But,” or “However”
6. Telling the world how smart we are
7. Speaking when angry
8. Negativity, or “Let me explain why that won’t work”
9. Withholding information
10. Failing to give recognition
11. Claiming credit we don’t deserve
12. Making excuses
13. Clinging to the past
14. Playing favorites
15. Refusing to express regret
16. Not listening
17. Failing to express gratitude
18. Punishing the messenger
19. Passing the buck
20. An excessive need to be “me”

Goldsmith even includes a bonus bad habit: Goal obsession, or getting so caught up in our drive to achieve that we lose track of why we are working so hard and what really matters in life.

Source: Knowledge @ Wharton

1. Winning too much
Goldsmith notes that the hypercompetitive need to best others “underlies nearly every other behavioral problem.”

2. Adding too much value
This happens when you can’t stop yourself from tinkering with your colleagues’ or subordinates’ already viable ideas. “It is extremely difficult,” Goldsmith observes, “for successful people to listen to other people tell them something that they already know without communicating somehow that (a) ‘we already knew that’ and (b) ‘we know a better way.'” The fallacy of this sort of behavior is that, while it may slightly improve an idea, it drastically reduces the other person’s commitment to it.

3. Passing judgment
“It’s not appropriate to pass judgment when we specifically ask people to voice their opinions … even if you ask a question and agree with the answer.” Goldsmith recommends “hiring” a friend to bill you $10 for each episode of needless judgment.

4. Making destructive comments
We are all tempted to be snarky or even mean from time to time. But when we feel the urge to criticize, we should realize that gratuitous negative comments can harm our working relationships.”The question is not, ‘Is it true?’ but rather, ‘Is it worth it?'” This is another habit Goldsmith recommends breaking via monetary fines.

5. Starting with “No,” “But,” or “However”
Almost all of us do this, and most of us are totally unaware of it. But Goldsmith says if you watch out for it, “you’ll see how people inflict these words on others to gain or consolidate power. You’ll also see how intensely people resent it, consciously or not, and how it stifles rather than opens up discussion.” This is another habit that may take fines to break.

6. Telling the world how smart we are
“This is another variation on our need to win.”

7. Speaking when angry
See number four.

8. Negativity, or “Let me explain why that won’t work”
Goldsmith calls this “pure unadulterated negativity under the guise of being helpful.”

9. Withholding information
This one is all about power. Goldsmith focuses on ways even the best-intentioned people do this all the time. “We do this when we are too busy to get back to someone with valuable information. We do this when we forget to include someone in our discussions or meetings. We do this when we delegate a task to our subordinates but don’t take the time to show them exactly how we want the task done.”

10. Failing to give recognition
“This is a sibling of withholding information.”

11. Claiming credit we don’t deserve
To catch ourselves doing this, Goldsmith recommends listing all the times we mentally congratulate ourselves in a given day, and then reviewing the list to see if we really deserved all the credit we gave ourselves.

12. Making excuses
We do this both bluntly (by blaming our failings on the traffic, or the secretary, or something else outside ourselves) and subtly (with self-deprecating comments about our inherent tendency to be late, or to procrastinate, or to lose our temper, that send the message, “That’s just the way I am”).

13. Clinging to the past
“Understanding the past is perfectly admissible if your issue is accepting the past. But if your issue is changing the future, understanding will not take you there.” Goldsmith notes that quite often we dwell on the past because it allows us to blame others for things that have gone wrong in our lives.

14. Playing favorites
This behavior creates suck-ups; rewarding suck-ups creates hollow leaders.

15. Refusing to express regret
“When you say, ‘I’m sorry,’ you turn people into your allies, even your partners.” The first thing Goldsmith teaches his clients is “to apologize — face to face — to every coworker who has agreed to help them get better.”

16. Not listening
This behavior says, “I don’t care about you,” “I don’t understand you,” “You’re wrong,” “You’re stupid,” and “You’re wasting my time.”

17. Failing to express gratitude
“Gratitude is not a limited resource, nor is it costly. It is abundant as air. We breathe it in but forget to exhale.” Goldsmith advises breaking the habit of failing to say thank you by saying it — to as many people as we can, over and over again.

18. Punishing the messenger
This habit is a nasty hybrid of 10, 11, 19, 4, 16, 17, with a strong dose of anger added in.

19. Passing the buck
“This is the behavioral flaw by which we judge our leaders — as important a negative attribute as positive qualities such as brainpower, courage, and resourcefulness.”

20. An excessive need to be “me”
Making a “virtue of our flaws” because they express who we are amounts to misplaced loyalty — and can be “one of the toughest obstacles to making positive long-term change in our behavior.”

Disclaimer: This article is a copyright of Knowledge @ Wharton and is reproduced here for sharing it with others with due acknowledgment of the owners of the document.

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  1. Shenaz
    July 14, 2007 at 6:48 am

    Impressive. Very impressive infact!

  2. jeenal
    July 14, 2007 at 11:07 am

    Makes me wana change a few things here n thr!!!

  3. July 14, 2007 at 11:37 am

    @ Shenaz

    Thanks… the credit for spurring my enthu blogging goes to all my best buds… which includes u as well

  4. July 14, 2007 at 11:39 am

    @ Jeenal

    Hmmm… so I see a CEO in the making 🙂

  5. Shiva
    July 14, 2007 at 11:42 am

    I need to cover 20 steps to become a failure 😦 no short cuts kya?

  6. Punk_Princess
    July 14, 2007 at 11:43 am

    If I have to become a CEO, I will follow mo’s career & I am there. You rock, mo!

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